1. Products can be returned within 7 days from the date of delivery.
2. Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery for only Prepaid Orders.
3. No refund is initiated for COD orders.
4. Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
You can Email Us at sales@modhani.ca. within 7 days from date of delivery.
The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure this information.
- Product, if any, should be in original condition
- Box should be retained and returned
All products sold on Modhani.ca are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy step:
1. Email: sales@modhani.ca.
Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
REFUND POLICY
- Refund is provided for only Prepaid Orders not for COD Orders.
- Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
- Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
- Shipping charges and restocking fees will be deducted from refunds.
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
